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Privacy Policy

PRIVACY POLICY FOR Porter Ranch Cleaners WEBSITE

1. INTRODUCTION
Porter Ranch Cleaners ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.
2. INFORMATION WE COLLECT

2.1 Information You Provide
We collect:

  • Name
  • Contact information
  • Payment info
  • Garment preferences
  • Communication preferences

2.2 Opt-In Consent Records
We store date/time, method, phone number, and consent text when you opt in.

2.3 Automatically Collected Data
We collect device info, IP address, geolocation, page views, time spent, etc.

2.4 Cookies
We use tracking tools like cookies, web beacons, and pixel tags.

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Provide services
  • Fulfill orders
  • Send SMS updates and promotions
  • Personalize your experience
  • Support customers
  • Improve operations
  • Ensure security
  • Meet legal obligations
4. DISCLOSURE OF YOUR INFORMATION

We may share your data with:

4.1 Service Providers (payments, hosting, support, messaging)
4.2 Affiliates under our control
4.3 Legal authorities (when required)
4.4 Business transfers (e.g., sale or acquisition)
4.5 Third parties with your explicit consent
4.6 Note: We never sell or rent your personal info.

5. TEXT MESSAGE COMMUNICATIONS

5.1 Consent
Only sent to users who opt in.

5.2 Content
Promotions, order updates, reminders (max 3/month)

5.3 Toll-Free
Some messages may be sent from a toll-free number

5.4 Opting Out
Text "STOP" to unsubscribe

5.5 Help
Text "HELP" or email

herman@theporterranchcleaners.com
6. DATA SECURITY
We safeguard your personal data with appropriate security measures.
7. DATA RETENTION
We store data only as long as needed, including 4 years for opt-in records.
8. YOUR PRIVACY RIGHTS

You may request:

  • Data access
  • Correction
  • Deletion
  • Processing restrictions
  • Portability
  • Objection to processing
Contact us at herman@theporterranchcleaners.com to exercise your rights.
9. COOKIE POLICY
9.1
What are Cookies – Small files stored on your device

9.2
Types – Essential, performance, functionality, targeting

9.3
Managing – You can manage cookies via browser settings
10. THIRD-PARTY LINKS
We’re not responsible for third-party website privacy policies.
11. CHILDREN’S PRIVACY
We do not knowingly collect data from anyone under 13.
12. CHANGES TO THIS POLICY
Updates will be posted with a new "Last Updated" date.
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Caring for your garments and home fabrics shouldn’t take extra time out of your day, and at Porter Ranch Cleaners, we’re here to keep the process simple and dependable. Whether you prefer stopping by or scheduling a Tuesday pickup, our team is always ready to help when you need us.
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